Schedule Missed Parcel Redelivery Online
Missed a delivery? Enter your slip reference number to schedule a new delivery window or authorize drop-off instructions.
Quick Contact
- Phone: 02 7989 0432
- Email: contact@aslogistics.com.au
- Hub: 17/18 Loyalty Road, North Rocks NSW 2151, Australia
- Web: aslogistics.com.au
Redelivery Operations
Missed Delivery Re-routing Desk
Ensuring packages that could not be delivered are returned to the depot and scheduled for a new delivery run.
Residential Delivery Directives
Clients can authorize drivers to leave packages securely on the porch, reducing missed deliveries.
Schedule Redelivery
Your parcel has returned to depot. Submit your preferred redelivery date and access instructions below.
Missed Deliveries
Redelivery FAQ
How to reschedule deliveries and manage authority-to-leave instructions.
Why was my delivery missed?
Common reasons include no access to the property, incorrect address details, recipient unavailable, or unsafe delivery conditions. Check your tracking notes for the specific exception code.
Is redelivery free?
The first redelivery attempt is complimentary. Subsequent attempts after a second failed delivery may incur a re-dispatch fee per our Terms & Conditions.
Can I authorise leave-at-door delivery?
Yes. Submit authority-to-leave instructions via this form or contact the coordination desk. AS Logistics records ATL consent against the consignment for audit purposes.